Job Opportunities at EFC Tanzania Microfinance Bank Limited

HUMAN RESOURCES MANAGER

POSITION DESCRIPTION:
Operating since July 2011, EFC TANZANIA MICROFINANCE BANK LIMITED provides financial services to micro, small and medium size enterprises (MSMEs) and is the first deposit taking microfinance institution to be licenced and regulated under the Bank of Tanzania’s Microfinance Company Charter.
The purpose of the Entrepreneurs Financial Centre (EFC) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Tanzanian private sector. Owned by international and local investors, EFC Tanzania is distinctive in its emphasis on local development through a collective ownership scheme.
EFC Tanzania through its expansion program and in an effort to serve its clientele better, is looking to fill the following positions in Dar es Salaam:
Human Resources Manager (1 Post)
The HR Manager is primarily responsible to provide leadership, coordination and oversight and to plan, control and direct the effective HRM functions within EFC including but not limited to internal operational controls, maintaining and exceeding established quality standards, providing departmental budget management oversight and defining effective policies and procedures that assure efficient and productive operations.

The main responsibilities will include:

• Have a clear understanding of the EFC’s activities and objectives to be able to work closely with Head Office and Branch/Department Managers in a HR consultative role;
• Ensure a strong day-to-day HR leadership presence;
• Assist managers to understand and implement HR policies and standards;
• Review and ensure compliance with HR related policies, procedures and internal controls on a regular basis and submit appropriate improvement plans and strategies for consideration and approval as required;
• Lead and support the recruitment, selection, orientation, training and performance evaluation processes to ensure Head Office and Branch hiring/staffing objectives are fulfilled with high calibre and properly suited candidates;
• Ensure compliance with labour laws and statutory regulations and reporting requirements;
• Conduct market research / position evaluations and advise on organizational structure, job descriptions, salary scales and other remuneration issues including promotions and benefits;
• Assist the MD in negotiating with staff and their representatives on issues relating to working conditions and disciplinary actions;
• Meet regularly with Head Office and Branch/Department Management to keep informed about operations but also to offer coaching and advice in all matters relating to HRM;
• Ensure achievement of all HR related performance indicators and employment of necessary corrective actions as required.

Qualifications & Requirements: (i.e. education, skills and experience)
The HR Manager requires good practical knowledge of HRM in the financial services sector and the foresight to see how the intricate day-to-day HR related activities link with and support the achievement of the vision and mission of the EFC. In this regard, specific qualifications and requirements include:

• Bachelor’s Degree in Human Resource Management, Administration or related field;
• Three years relevant middle management experience in a financial institution;
• Good knowledge of HR systems and applicable labour laws;
• Good leadership, management and team building skills;
• Excellent interpersonal skills in a cross-cultural environment;
• Excellent planning, organisational and problem solving skills;
• Ability to manage multiple priorities and deadlines;
• Excellent oral and written communication skills;
• Strong computer skills (Word, Excel, Power Point, database etc.).

The HR Officer should absolutely have good practical knowledge of HRM in the financial services sector and the foresight to see how the intricate day-to-day HR related activities link with and support the achievement of the mission and vision of the EFC. In this regard, specific qualifications and requirements include:

• Human Resources Diploma/Degree;
• Two years of relevant experience;
• Ability to manage multiple priorities and deadlines;
• Excellent verbal and written communication skills in English;
• Excellent problem solving skills.

APPLICATION INSTRUCTIONS:
Interested candidates are requested to submit a letter of interest explaining their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic certificates/diplomas.
Applications will be received until 30th August 2016 addressed to:

The Human Resource Department
EFC Tanzania Microfinance Bank Limited
2nd Floor, Letsya Towers
59 New Bagamoyo Road
P.O. Box 11735
Dar es Salaam, Tanzania
or via recruitment@efctz.com

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SALES AGENT

POSITION DESCRIPTION:
Operating since July 2011, EFC TANZANIA MICROFINANCE BANK LIMITED provides financial services to micro, small and medium size enterprises (MSMEs) and is the first deposit taking microfinance institution to be licenced and regulated under the Bank of Tanzania’s Microfinance Company Charter.
The purpose of the Entrepreneurs Financial Centre (EFC) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Tanzanian private sector. Owned by international and local investors, EFC Tanzania is distinctive in its emphasis on local development through a collective ownership scheme.
EFC Tanzania through its expansion program and in an effort to serve its clientele better, is looking to fill the following positions in Dar es Salaam:

Sales Agent (1 Post)
The Credit Manager is primarily responsible to effectively identify, mitigate, and monitor risks in the EFC credit operations. In addition, s/he leads and supports the marketing and sales of EFC products and services to micro and small business entrepreneurs and contributes to the development and achievement of business plan objectives.

The main responsibilities will include:

• Provide a strong day-to-day leadership and management presence to all staff that encourages an ‘open door’ team environment;
• Collaborate with and support the Human Resources Manager in matters pertaining to departmental recruitment, training, development, employee relations, supervision and performance evaluation;
• Support departmental staff skill development with a focus on strong customer relationship and service quality orientation to facilitate the consultative sale of EFC products and services and the identification and exploitation of business opportunities (existing customers and prospects);
• Support the development and implementation of effective business development, portfolio quality and loan recovery strategies including identification of geographic and sectoral growth opportunities and priorities
• Implement strategies and operational plans to ensure EFC growth, profitability and achievement of all related performance indicators and employment of necessary corrective actions as required;
• Regularly review and ensure application of policies, procedures and internal controls relevant to the scope of authority and accountability of the position and submit appropriate improvement plans and strategies for consideration and approval as required;
• Provide departmental status reports as required.
• Conduct market surveys and identify new and viable markets for lending business;
• Coordinate all loan recovery activities to ensure prompt reimbursements
• Analysing loan arrears rates on monthly basis and trends on a weekly basis;
• Devising, and keeping a regular branch visitation roster in order to assess lending activities and performance;
• Crosschecking and confirming the accuracy of all data, facts and figures to be presented to the Credit Committee;
• Submitting monthly credit statistics and reports to the MD;
• Participating in various marketing and representation activities and research to support the MSE sector and the retention and growth of existing customers and the attraction of new customers;
• Performance of any other related duties and responsibilities as assigned by the MD.

Qualifications & Requirements (i.e. education, skills and experience)
The Sales Agent is primarily responsible to:

• Comply with the EFC Code of Ethics & Professional Conduct at all times;
• Perform all marketing and sales related tasks for the mutual benefit of the customer and the EFC;
• Engage customers with enthusiasm, strong product knowledge, respect and courtesy and assure they are provided with appropriate information concerning EFC products and services;
• Assist Credit Officers in prospecting activities to identify potential clients for loan products.

EFC Tanzania seeks to hire qualified and experienced candidates who are strongly oriented towards personal and professional development for career advancement and can actively participate in a fast paced and constantly changing environment.
APPLICATION INSTRUCTIONS:
Interested candidates are requested to submit a letter of interest explaining their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic certificates/diplomas.
Applications will be received until 30th August 2016 addressed to:

The Human Resource Department
EFC Tanzania Microfinance Bank Limited
2nd Floor, Letsya Towers
59 New Bagamoyo Road
P.O. Box 11735
Dar es Salaam, Tanzania

or via recruitment@efctz.com