IT Analyst, Business Solutions, Washington

• Organization: World Bank
• Country: United States
• City: Washington
• Office: World Bank HQ Washington
• Follow @UNjobs

The World Bank | 1818 H St NW | Washington, DC 20006 | Tel: (202) 473-1000

Closing date: Monday, 22 August 2016

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Location Washington, DC

• Recruitment Type Local Hire
• Language Requirement English [Essential]
• Closing Date 22-Aug-2016

Background/General Description
Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID).
The World Bank Group is one of the world's largest sources of funding and knowledge for developing countries.
It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data.
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries.
ITS services range from: establishing the infrastructure to reach and connect staff and development stakeholders; providing the devices and agile technology and information applications to facilitate the science of delivery through decentralized services; creating and maintaining tools to integrate information across the World Bank Group, the clients we serve and the countries where we operate; and delivering the computing power staff need to analyze development challenges and identify solutions.
The ITS business model combines dedicated business solutions centers that provide services tailored to specific World Bank Group business needs and shared services that provide infrastructure, applications and platforms for the entire Group. ITS is one of three VPUs that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity.
The Cloud and Middleware Engineering (ITSCM) unit is in charge of five primary domains, as presented below
i. Cloud, Data Center Operations, and Systems Management
ii. Web, ERP Systems Management, & O365 Operations
iii. Database and Reporting
iv. Directory and Access Management and Enterprise Systems Monitoring
v. Cross-Cutting Products
The services provided by ITSCM include Cloud and virtualization services, data center operations and system management services; such as server administration, server security, and data backup and storage. ITSCM also provides Web infrastructure support, Enterpriser Resource Planning (ERP) systems management for SAP, and Documentum platform administration and support, along with O365 Operations. ITSCM is responsible for Database infrastructure administration and support, along with support for reporting and related technologies.
Identity and Access Management, and Enterprise Monitoring and Application Performance Testing are also key services that ITSCM delivers. In the area of Cross Cutting Products, ITSCM supports ITS Services and Platforms used across the World Bank Group, such as eServices, Remedy, and Clarity. In addition, Documents and Records Management and Mobile platform and approvals also come under the purview of ITSCM. Foundational Platforms, such as SharePoint, Business Process Management (BPM), and Marklogic are also part of the ITSCM portfolio.
This position will be anchored in the ITSCM Front Office and will be responsible for providing Program Management Office (PMO) services to the ITSCM unit, with special focus on the Cross Cutting Products (ITSXP) unit. The position will entail liaising and collaborating with ITSCM managers; project leads/engineers; Resource Management (RM); Enterprise Architecture (EA); the Office of Information Security (OIS); Communications, Learning, Service Management & Program Reporting (ITSLM), and other stakeholder groups.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.
Duties and Accountabilities
This position will report to the ITSCM Lead PMO and primarily support the Manager of the Cross Cutting Products (ITSXP) unit in managing and delivering the ITSXP work program.
The position will support the ITSCM PMO activities in the key domains presented below:

• IT Governance: Steer ITSCM Projects through the IT Governance process to obtain Governance approval for Capital Budget Requests and adjustments to projects in flight, ensuring the high quality of the project design and preparation, and overall alignment with ITS Strategic Objectives.
• Annual Investment Planning (AIP): Plan and coordinate the preparation and overall management of the ITSCM Annual Investment Plan; spanning across the design, review, update, and final approval stage.
• Portfolio Performance Monitoring: Partner with the ITSCM Managers and Project Leads to monitor the performance of the portfolio of projects in an optimal manner; by identifying new project/solution needs, making necessary adjustments to existing projects, resolving issues and pain points, and implementing course corrections as required.
• o Craft the ITSCM Quarterly Portfolio Review reports presented to the ITS Senior Management Team.
• o Craft and monitor the ITSCM annual Memorandum of Understanding (MoU) to ensure all deliverables are on target.
• o Report on the ITSCM Infrastructure and Service Delivery KPIs and SLAs on a quarterly basis.
• Work Program Management Collaborate with ITSCM Managers to design and implement unit work programs, ensuring programs and projects are delivering on target (scope, schedule, and budget).
• PMO Support: Support ITSCM program activities by assisting with crafting management presentations, conducting project/program management activities, and stakeholder management, etc. Provide innovative and out-of-the-box ideas to craft and implement the ITSCM delivery strategy.

Selection Criteria
Minimum Education/Experience

• Master's degree with 2 years relevant experience or Bachelor's Degree with a minimum of 4 years relevant experience.

Core Competencies

• Deliver Results for Clients: Contributes to delivery of results for client on complex issues. Sets challenging goals that align with the WBG mission and is always looking to improve. Understands clients' most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, identifying and informing of risks, and delivering results for clients.
• Collaborate Within Teams and Across Boundaries: Keeps others fully informed to ensure integration and work consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved. Seeks and listens to input from others to inform own decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind.
• Lead and Innovate: Brings new and different insights. Applies critical thinking to current approaches, identifies areas for improvement, and tries new solutions that drive results. Considers own behavior in context of WBG's values and mission and recognizes impact one has on others. Operates in ambiguity and changing needs and supports others to do the same.
• Create, Apply and Share Knowledge: Actively contributes to and readily applies WBG's body of knowledge for internal and/or external client solutions. Contributes to the department's and WBG's body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.
• Make Smart Decisions: Leverages available data and makes timely decisions. Seeks and analyzes facts, data and lessons of past experience to support sound, logical decisions regarding own and others' work. Applies cost/benefit analysis to meet work program objectives. Contributes to decision making by providing relevant risk-analysis. Shows initiative when necessary, and makes decisions in a timely manner within own area of responsibility.

IT/Business Competencies

• Client Understanding and Advising: Looks at issues from the client's perspective and takes action beyond normal expectations to ensure client satisfaction. Analyzes situations and determines alternative or creative scenarios and approaches to add value to the business in new and different ways. Works within the team and with other specialty areas to define client needs and develop the best approach to meet client needs. Sees how ideas and best practices from other specialties can be adapted or applied to address client issues.
• Learning Orientation: Stays abreast of new trends and developments in own specialty area as well as what is occurring in the broader industry. Obtains training as needed to remain current on technical expertise. Exposes self to increasingly more challenging projects and opportunities to learn. Tracks developments in the field through readily available sources and by maintaining active involvement with relevant industry, user and vendor associations.
• Broad Business Thinking: Maintains an in-depth understanding of the long term implications of decisions both for department and the client's business. Ensures that decisions are supported by relevant stakeholders as well as sound performance data. Effectively communicates recommended changes to clients and how they will affect their business using the client's own terminology with limited jargon while attempting to minimize day-to-day disruption of operations.

Job Specific Competencies

• Business Function Knowledge: Assesses the needs of primary business functions and the impact on business functional requirements prior to taking action. Suggests technical solutions for business functions, and implements action plans to improve ongoing business performance in ways that minimize day-to-day disruption of operations.
• Business Process Knowledge: Defines routine, integrated processes. Documents processes using basic formal process charting techniques. Seeks guidance on aspects of process that are out of immediate scope. Applies process definitions and flows to work performed. Drafts procedures that comply with the process. Identifies process bottleneck and contributes suggestions for process improvement.
• Business Requirements Analysis: Gathers information to expand working knowledge of the business or product supported to include key processes and operational aspects that impact successful execution of business functions. For each key business process, identifies the various technical components that comprise technology support and their associated impact and benefits, i.e. hardware, software and network components. Develops working knowledge of current technical design for own area of work or responsibility.
• Project Management: Identifies the primary tasks involved in project management. Applies project management elements of phase, activity, task and deliverables, as well as task dependencies. Defines and tracks own activity within a project. Demonstrates proficiency in the use of project administration tools. Defines agendas and key players for meetings. Develops and distributes minutes for follow-up action and tracks follow-up commitments. Evaluates risks interaction in order to assess project outcomes within own area. Acts when project outcome is assured to be positive and only tests actions in a 'safe' and familiar environment. Develops written project scope documents for review by project team members.
• Systems Thinking: Investigates the critical relationships among primary business, technology and systems platforms. When necessary seeks advice and guidance on the linkages among those three areas. Devises approaches that recognize the interdependencies of key system components.

Other Selection Criteria
The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence.