JOBS AT AIRTEL TANZANIA

Process Compliance Team Leader

An important role supporting compliance to policy, process and procedures rolled-out. The role will enable, monitor and support Audit observations and be the interface for GTM with auditors. The role will lead effective roll-out and governance of policy and processes for the function.

• Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.
• Constantly engage with the Commercial, Regulatory, S&D, IT & Finance at Group and OpCo’s to align the processes and closure of all open issues.
• Align with regulatory teams for all key QoS KPI’s for GTM, ensuring compliance levels are tracked and measured.
• Ensure that the cross functions including IT infrastructure and platforms are equipped and ready for the delivery of the KPI’s
• Ensure effective process design with complete Route Course Analysis and action plan for breaches and submission to the
• regulator
• Implement and Lead Compliance, Audits and learning sharing for GTM Policies and Processes
• Ensuring effective implementation of Adherence to Regulatory QoS standards and requirements
• Effective engagement with the Internal Audit group team to define the audit and pain areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning’s tracker and close looping for the OPCO

Desired Skills and Experience

Educational Level
Must have: University degree in any field

• IT Literacy
• Must have: 3 – 5 years of experience preferably in Telecom (Commercial)
• Experience of Audit, sales and customer experience roles will be preferred.
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Business awareness
• Strong analytical skills and problem solving skills
• Excellent planning skills
• High personal standards and goal oriented
• Excellent interpersonal skills
• Excellent and effective communication skills, both orally and in writing

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