Closing date: Tuesday, 30 January 2018
- Location Washington, DC
- Recruitment Type Local Hire
- Language Requirement English [Essential]
- Closing Date 30-Jan-2018
Background / General description
HRD Shared Services Operations (HRDSO), which is part of HRD Shared Services Delivery, currently operates in Washington, DC and Chennai, India. HRDSO provides centralized HR shared services to the World Bank Group, and is an integral component of streamlined HR service delivery to its client base which includes managers, staff, dependents and retirees. To this end, the Operations Team is continually seeking to improve the way HR Services are delivered to clients. These services include being the front line for providing Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office, as well as administration of HR transactions. The team collaborates closely with other key partners including Payroll, Tax, Global Mobility, and the HR Officers community. HR, as a business within the WBG, is highly dependent on continuous systems investments.
The current systems landscape includes PeopleSoft, an enterprise-level transactional and database system (also referred to as Enterprise Resource Planning, ERP - equivalent to SAP for Financials) and its major subsystems (Compensation, Payroll, and Pension); major HR applications such as Performance Management (ePerformance), Recruitment (Cornerstone/Compass), Self-Service (MyHRSS), Learning (OLC), Succession Planning (eTalent); and another 20+ add-on applications
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 4 year term appointment.
Duties and Accountabilities
As the HRDSO Sr. HR Assistant you will work as the member of a team of HR technology professionals where you are expected to:
- analyze and identify the root cause of systems issues
- document issues and assist, in collaboration with ITS, in developing solutions
- communicate the status of issues/enhancements to all relevant individuals
- ensure inquires/requests are handled within the agreed upon SLA
- use the established case management and technology tracking/migration tools to fully document the status of all issues/enhancements
- work as a key team member on process optimization and simplification initiatives
- follow identified software development lifecycle based on project A key component of this role is the ability to develop deep knowledge of identified systems to become the primary subject matter expert. In this role, you will:
- act as the primary point of contact on any issues/enhancements
- take the lead as project manager during upgrades/vendor engagements
- work with users to determine priority of changes requested
- take responsibility for ensuring documentation is up-to-date
- participate in user trainings
- train and update secondary and tertiary support resources for the identified system
Selection Criteria
- Bachelor's degree (HR, Management, Behavioral Sciences, Business, IT or other related field); 5 or more years of relevant experience in a technical or HR role.
- Experience responding to technology related queries in a quality and timely manner.
- Experience with relevant HR systems (PeopleSoft, SAP, NeoCase, Documentum, Cornerstone).
- Experience with handling sensitive and confidential information.
- Ability to manage multiple priorities and work well under pressure.
- Demonstrated creative problem-solving ability.
- Excellent team skills, willingness to collaborate and share knowledge.
- Excellent client service skills.
- Effective verbal and written communications skills.
Competencies
PROFESSIONAL CURIOSITY: Identifies readily available information resources in order to acquire a good understanding of broader HR theory and practice; self-evaluates current knowledge in order to identify necessary learning focus.
INTEGRATING INFORMATION: Actively seeks information with respect to processes, rules, policies and other matters relevant to own and related jobs; identifies links and relationships within data and across the organization.
JUDGMENT Applies knowledge of theory, rules and practices to analysis of data in order to draw useful conclusions; analysis leads to timely decisions and recommendations within own realm.
CREDIBILITY: Balances interests of clients, HR and broader WBG within own work, demonstrating tact and discretion; documents and shares project status and problems/issues with appropriate parties TRUSTED COMMUNICATOR Accurately and fully conveys technical HR information, querying and listening carefully to ensure understanding; handles sensitive information appropriately; expresses own opinions on issues and technical matters, inviting dialogue and discussion.
COMMITMENT TO MISSION AND VALUES Advocates for WBG mission and values within own team; welcomes and supports team diversity.
CONSULTATION : Consults with supervisors, colleagues and other HR staff to understand business challenges; makes appropriate recommendations with respect to own work.
FLEXIBILITY: Changes approach to work tasks in the face of obstacles or new information. INFLUENCING: Works with other HR staff and clients to identify communication objectives; persuades others using logic, data, visual aids and other tools to support arguments.
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