Junior IT Helpdesk, National Construction Firm, Contract Role, $25-$27PH, Lane Cove Location, Perm Potential
A IT Systems Customer Service Administrator’s prime responsibility is to provide quality customer service on the front line to maximise efficiency of business systems enquiry resolution procedures. This should be carried out through responding to enquiries in a friendly and professional manner; and proactively collating relevant information to record the enquiry effectively for analysis and resolution by the Systems Service team.
Duties and Responsibilities:
Duties and Responsibilities:
- Support the Systems Service team (Systems, IT and Improvements) by means of promptly responding to customer enquiries - via telephone, email, face-to-face interactions, ensuring quality service is provided to both internal and external customers
- Oversee the day to day operations of Systems Service enquiries and liaise with relevant teams to track enquiry progress, follow up on customer interactions and communicate solutions
- Maintain enquiry entry database
- Contribute to enquiry reports and other internal reporting as required
- Contribute to service improvements by recommending changes to existing methods to increase service level efficiency
- Assist the team with onsite event operations such as system upgrades and various data entry tasks
- Update and maintain ICMS functionality as directed by Improvements team
- Carry out ad hoc tasks
For more information on this role and to submit your interest send your CV to aaron.richmond@hays.com.au or submit it to the post.
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