IT Supplier and Delivery Manager

IT Supplier and Delivery Manager job in Melbourne CBD reviewing Vendors and suppliers' performance

Your new company 
A reputable Utilities organisation in Melbourne CBD requires an IT Supplier and Delivery Manager for a 6 month contract starting at short notice 

Your new role 
Working in an exciting time for the organisation, you will be responsible for:

• Managing a portfolio of external relationships and suppliers monitoring current IT product and IT services from Applications through to Voice and Infrastructure
• Developing, implementing and managing appropriate strategies and processes to ensure relationships with key suppliers deliver competitive solutions and optimise corporate services.
• Managing monthly service and account reviews with thorough reporting to the General Manager
• Liaise with procurement to review and report on supplier performance
• Analysing escalation trends and ticket monitoring to influence service improvement
• Assisting with refining SLAs and commercial arrangements with suppliers when necessary

What you'll need to succeed 
To be successful in this application, you will have:

• Previous experience working in multi sourced enterprise IT environment managing SLAs across IT services from DB, Applications, Networking SaaS and Infrastructure, ideally within a regulated industry
• Strong Vendor and Supplier management experience, handling commercial and performance reviews
• Managing established Internal and external relationships
• Analytical skills using ServiceNow on Escalation Trends, Ticketing stats and SLAs
• Strong track history on service delivery governance

What you'll get in return 
This is an exciting time for the organisations redeveloping service models through positive growth and a recent acquisition of another organisation. you will get to run the end to end service delivery for your portfolio and put your own personality and drive into these accounts. you will be rewarded with working with an inclusive team where everyone helps out in times of need, a competitive rate and opportunity for an longer term engagement.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call James McManamon on 03 9604 9512 or james.mcmanamon@hays.com.au.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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