Collections Officer

Leading financial services group is seeking customer service professionals offering 20 - 25 hours per week.

Your new company 
One of Australia’s largest financial services organisations is recruiting for collection officers to join their busy team based in the south west of Brisbane. These roles will be working 20 or 25 hours per week for initially 3 months. 

Your new role 
In your new role you will be responsible for contacting customers with overdue accounts to obtain payment. Your responsibilities will included:

• Obtain promise to pay from overdue and over limit accounts, by setting and reviewing action dates, in the view of getting accounts to an up to date status.
• Identifying Customer needs including Hardship or dissatisfaction to make realistic arrangements with the customer to bring the account up to date using negotiation skills.
• Ensure actions comply within policy, procedure and strict legislative guidelines.
• Educate Customer about the account and next steps in the legal process, if all other avenues have been exhausted.
• Work within a team based environment responsible for achieving personal KPI’s and participate in training and regular ongoing coaching and support.

What you'll need to succeed 
To be successful you will have previous experience within a high volume call centre team and excellent customer service skills. The role will also require you to be an eloquent negotiator as you will be formulating tailored strategies and payment plans for customers ensuring manageable debt recovery. Skills and experience you will bring to the role include:

• Strong communication and negotiation skills
• Build rapport and display empathy
• Intermediate computer skills and accurate data entry
• Experience within banking and financial services or knowledge of ACCC guidelines / Privacy legislation will be beneficial but not essential.

To be successful you will be able to commit to working full time hours for the first 2 weeks for training and then commit to the following set shifts.

• 20 hours per week (8 am – 12 pm)
• 25 hours per week (2.45 pm – 7.45 pm changing to 3.45 pm – 8.45 pm from 1st April).

All successful applicant will be required to undergo a background check.


What you'll get in return 
You will be working for a large and highly regarded organisation and a fund and vibrant team culture. Public transport and parking is available close by.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jemma Latemore on 07 3243 3053 now for more information.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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