RELATIONSHIP MANAGER , KCB BANK

The Position:

Reporting to the Branch Manager, this role is responsible for leading, directing, coaching and managing Advantage banking staff in the Centre and driving profitable revenue and volume growth from the HNW customer portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank.

Key Responsibilities:

• Drive profitable revenue and volume growth from a portfolio of HNW customers with a focus on new acquisitions, deepening of existing customer relationships and cross selling thereby increase market and customer share of wallet within KCB.
• Achieve agreed sales targets for new accounts, assets and liabilities by establishing/recruiting new banking relationships, managing and growing existing banking relationships with the high net worth individuals who may include senior management of different corporate companies, local political figures and well known business people.
• Conduct a detailed needs analysis for all existing and potential customers to determine their financial planning needs through proactive calling and customer visits program, and compile reports including names of customers called, meetings held and cross sell opportunities identified and followed through for closure to determine personal sales progress against agreed targets.
• Working with Branch Managers or Advantage Centre Manager, manage and execute innovative micro – marketing plans in the Branch or Centre. Be the Advantage Banking Champion in the branch and region in order to create customer product awareness and offer financial advisory services based on the proposition.
• Manage Advantage customer requests and transactions in compliance to KCB operational guidelines and procedures with zero tolerance to operational risk and frauds.
• Manage advantage customer portfolio at risk and, monitor account migration and provisions to ensure that they are within set acceptable business levels.
• Keep current on business trends and competitor offerings by gathering market intelligence on loans and accounts to maintain a competitive edge. Create a lead base of external target market through networking, customer referrals and attending social events, seminars, trade shows and Industry events.
• Resolve to closure customers complaints and follow up to determine if their complaints were handled satisfactorily.

The Person

• An undergraduate degree in a Business related field from a recognized institution.
• Possession of professional qualifications in business or graduate degree will be an added advantage.
• Must have at least 5 years’ experience in General banking, and 4 of which should be at management level in an affluent/HNW service sector or retail banking.
• Experience in Sales, Personal/Business/or Retail Banking.
• 2 years’ experience in Relationship Management with a proven track record of client acquisition and management
• Experience Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.

The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke

To be considered your application must be received by March 25, 2016.

Only short listed candidates will be contacted.

JOB REF: RB 06/2016