Branch Operations Manager at EFC Tanzania

Employment Opportunities

Operating since July 2011, EFC TANZANIA M.F.C LIMITED provides financial services to micro, small and medium size enterprises (MSMEs) and is the first deposit taking microfinance institution to be licenced and regulated under the Bank of Tanzania’s Microfinance Company Charter.
The purpose of the Entrepreneurs Financial Centre (EFC) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Tanzanian private sector. Owned by international and local investors, EFC Tanzania is distinctive in its emphasis on local development through a collective ownership scheme.
EFC Tanzania through its expansion program and in an effort to serve its clientele better, is looking to fill the following positions in Dar es Salaam:

Branch Operations Manager (1 Post)

The Branch Operations Manager is primarily responsible to plan, direct, and coordinate the operations of the EFC by formulating policies, managing daily operations, and planning the use of materials and human resources.
The main responsibilities are to:
 Provide a strong day-to-day leadership presence to all staff that encourages an ‘open door’ team environment;
 Support the cultivation of EFC values throughout the organization;
 Support the advance of a human capital development and “coaching” culture within EFC;
 Collaborate with and support the Human Resources Officer in matters pertaining to training, development, employee relations and supervision, performance evaluation and recruiting;
 Support the development of a topnotch workforce and the processes that ensure EFC runs smoothly;
 Ensure that all necessary licenses, permits, certificates and insurances required to operate EFC Branches are present and up to date;
 Ensure compliance with laws and regulations applicable to EFC operations and reporting requirements;
 Initiate and assist in developing policy recommendations and setting of priorities;
 Implement and maintain policies and procedures relevant to the scope of authority and accountability of the position;
 Implement and maintain appropriate internal control safeguards;
 Support the development and implementation of effective business development strategies including identification of geographic growth opportunities and priorities;
 Communicate EFC branding both internally and externally;
 Implement strategies and operational plans to ensure EFC growth and profitability;
 Optimize internal processes and resources to meet growth demands while maintaining high levels of customer satisfaction and service;
 Lead management efforts, as well as strategic and operational approaches to developing and delivering exceptional and innovative products services;
 Ensure that contracts are renewed for all products and services (repeat business);
 Lead and/or support initiatives that will raise additional capital as required for expansion;
 Lead and manage the overall administration and business operations.
Qualifications & Requirements: (i.e. education, skills and experience)
The Branch Operations Manager should absolutely have good practical knowledge of branch operations in the financial services sector and the foresight to see how the related intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC. In this regard, specific qualifications and requirements include:
 Masters in Business Administration (MBA) preferred;
 Two to five years of experience operating in a financial institution;
 Ability to manage multiple priorities and deadlines;
 Excellent verbal and written communication skills in English and Kiswahili;
 Excellent problem solving skills;
 Leadership, conflict management and negotiation skills.
EFC Tanzania seeks to hire qualified and experienced candidates who are strongly oriented towards personal and professional development for career advancement and can actively participate in a fast paced and constantly changing environment.
Interested candidates are requested to submit a letter of interest explaining their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic certificates/diplomas.
Applications will be received until 31st March 2016 addressed to:


The Human Resources Department
EFC Tanzania M.F.C Limited
2nd Floor, Letsya Towers
59 New Bagamoyo Road
P.O. Box 11735
Dar es Salaam, Tanzania
Email: recruitment@efctz.com
We thank all candidates for their interest, however only short listed for an interview will be contacted directly.