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    Tuesday, 12 April 2016

    Call Center Agents at Perigon Human Capital Solutions Ltd (3 Positions)



    Call Center Agents

    Perigon Human Capital Solutions Ltd


    Date Posted: Apr 11, 2016
    Application Deadline: Apr 15, 2016
    Position Description:

    Perigon Human Capital Solutions Ltd

    Job Title:Call Center Agents

    Positions: 3

    Location:Dar es Salaam

    Salary:TZS 1M – 2M Gross

    Our client is a startup taxi order business company with international exposure. The urgently seek to hire a 3 call center agents. Candidates who have worked with a larger tour operator/organizer before or at the front desk in an international hotel before are encouraged to apply.

    Responsibilities

    • Answer courteously inbound calls.

    • Respond to customer inquiries.

    • Respond to sales leads and calls from current and potential customers.

    • Place outbound follow-up calls to persuade potential customers to complete and submit an application

    • Generate customer interest in the services offered by the company.

    • Provide personalized customer service by responding to the needs of the customers.

    • Ensure feedback from the customer to further improve the customer services.

    • Manage and update customer databases with the status of each customer.

    • Coordinate with the dispatch team to provide services on time to customers.

    • Build customer loyalty by follow-up of customer calls.

    • Evaluate problems of the customers and provide logical lasting solutions.

    • Process orders, forms and applications

    • Assist customers with any technical issues experienced with mobile applications and escalate any issues to management appropriately.

    • Meet Quality Assurance Requirements and other key performance metrics

    Skills and qualifications required

    • Bachelor’s Degree preferred, but not required

    • Tech savvy person who is used to use mobile apps and web applications

    • Preferably young , brilliant, good looking and presentable ladies

    • At 2 years of experience in a call center or customer service environment

    • Has a smartphone and is able to explain the usage of a mobile app via the phone

    • Loves interaction with clients and drivers via the phone (taxi, bajaj)

    • Stress resistant

    • Structured, organized and efficient

    • Fluent in English and Swahili

    • Trustworthy, good team player who is willing to ask for help and offer support

    • Should be okay with working in rotating shifts to provide service 24×7 towards the clients

    • A good network within the hotel / tour operator business is a plus

    • Good data entry and typing skills

    • knowledge of administration and clerical processes

    Application Instructions:

    If you meet the requirements and are interested to work in a dynamic team, kindly send your CV to career@perionhcs.com quoting the job title on the subject matter (Call Center Agent TZS 1M – 2M Gross) indicating your current and expected salary.

    Only shortlisted candidates will be contacted

    Application deadline: 15th April 2016

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