Closing date: Monday, 11 December 2017
IT Operation Manager / Grade Level E The Global Fund welcomes applications from all qualified individuals.
Vacancy Number: IRC3909
Closing Date: 11 December 2017
Contract Type: Open
Reporting to: Chief Information Officer
Work Division or Department: Finance, IT, Sourcing and Administration Division
Benefits and Allowances: Learn more on benefits and allowances.
Role summary
The role of IT Operations Manager is a client-facing function for Global Fund Information Technology Department, managing all IT infrastructure and applications related operations, service desk and applications support third party providers and direct reports.
S/he is accountable for establishing the organization's vision and direction in information technology related to data centers, desktop and End User Computing, telecommunications, LAN, WAN, Audio/Video and to deliver related projects on time, on scope and on budget.
S/he is responsible for continued service availability, user perceived performance and reliability of the IT infrastructure and applications. As such S/he is responsible for managing the software and cloud services license rights.
S/he is also in charge delivering the operational Information Security of the overall IT landscape of the Global Fund.
S/he is in charge of managing the vendors that are providing IT operational services so that the contracted service levels are delivered.
S/he is in charge of continuously assessing The Global Fund IT operational risks and identify and implement mitigations.
The person in this role will bring expertise in vendor, cloud services and license management, enterprise architecture, information security and knowledge of trends in the technology marketplace.
Responsibilities
As the IT Operations Manager, s/he will:
- Be responsible for the IT infrastructure, applications and service desk operations TGF team and budgets
- Manage the relationship with all IT infrastructure, applications support and service desk hardware and service providers
- Coordinate service provider selection, contract negotiation and integration
- Define
and update IT infrastructure, applications and service desk operational
SLAs according to business needs. Align vendors performance and SLA
accordingly and will implement following group of processes based on
ITIL framework:
- Service design
- Service transition
- Service operations
- Continual service improvement
- Service measurement and reporting
- Chair the Change Advisory Board (CAB)
- Work closely with other IT business partners to ensure compliance with IT infrastructure and operations required standards and to efficiently take over production and applications support as the applications go live;
- In contact with the Chief Information Officer (CIO), be responsible for the IT operations risk assessments and mitigation actions;
- Ensure planning, testing and execution of business continuity and disaster recovery;
- Define, maintain, and enforce security policies (end-user, information, shared infrastructure, technology-enabled business security) as defined by the Chief Information Security Officer (CISO)
- Continuously review his/her department to reduce costs, improve services effectiveness and performance.
- Translate TGF IT strategic vision and objectives into an implementation plan in terms of IT infrastructure and operations;
- Establish with other IT managers the governance processes and be jointly responsible to achieve IT objectives;
- Work with external fund partners including donors, recipients and suppliers to ensure that opportunities for further efficiency, effectiveness or transparency are realised;
- Be a member of the Enterprise Architecture Board
- Be a member of the IT Vendor Management Advisory Board
- Be an Information Security Board member
- May be requested to act as Deputy CIO.
- Ensure best practices and industry leading technologies are used by staff;
- Manage workforce planning, recruitment, learning and development, performance management and career development of team under responsibility;
- Set individual and team objectives in line with the overall IT team objectives and provide coaching and mentoring to direct reports to ensure achievement of these objectives.
Qualifications
Essential:
- Advanced University Degree in Information Systems management, computer, engineering, applied science or a related field
- Accreditation in ITIL strongly preferred
- Accreditation in a recognized project management (PMP) methodology such as PMI
Essential:
- Extensive years of experience in managing a service intensive technology operation with several years designing and delivering end-to-end infrastructure and applications services
- 10 years of experience with successful vendor management, including experience in developing Service Level Agreements, ideally in cloud services and outsourcers
- 10 years of experience in ITIL practices and in particularly in increasing an organization operational maturity level
- 5 years of experience in IT project management/leadership from initiation to post go-live stabilization
- Experience in managing shared services offered to TGF and other organizations
- Extensive experience in leading and motivating teams in an international, multi-cultural and multi-disciplinary environment
- Solid experience working in dynamic and fast-changing environment with senior stakeholders, diverse cultures and multiple agendas.
- Experience with international/non-profit organizations
- Experience in international multi-cultural business environment
- Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations.
Languages: An excellent knowledge of English is essential. A good working knowledge of French or other languages would be an asset.
Technical competencies: Strong knowledge of the Global Fund technologies which include:
- ERP including Finance, HR and Procurement modules (Oracle EBS),
- HR Information System (Workday)
- com application platform and packaged applications
- Business Intelligence (Oracle)
- Document management (Sharepoint)
- Dedicated applications: MS SQLServer, C#, Java, Infopath, Informatica
- End-user & infrastructure (MS-Exchange, Dell, Samsung, VoIP, Enterprise Vault, CISCO..)
- Strong knowledge of market trends and technology roadmaps for Global Fund technologies
- Ability to negotiate and consult at a senior level, including with senior business leaders and technical or services vendors
- Global Fund Awareness
- Service Orientation
- Drive for Results
- Collaboration
- Interaction
- Adaptability
Please ensure your application is supported by a one-page cover letter. In your letter please explain clearly the skills, experiences and characteristics that make you especially suited to the advertised role.
Beware of scams implying association with The Global Fund. The Global Fund never asks for money for recruitment purposes. The Global Fund never charges registration fees for conferences or meetings. If you are unsure of the authenticity of an e-mail or other communication please contact us.
External Applicants Global Fund Employees
About the Global Fund
The Global Fund is a 21st-century organization designed to accelerate the end of AIDS, tuberculosis and malaria as epidemics.
Founded in 2002, the Global Fund is a partnership between governments, civil society, the private sector and people affected by the diseases. The Global Fund raises and invests nearly US$4 billion a year to support programs run by local experts in countries and communities most in need.
We operate with three core principles: partnership, country ownership and performance-based funding. All partners need to take part in decision-making. People actually implementing grants know the best way to fight disease in their country, and come up with the most effective solutions. Funding should be provided where it can achieve the best results. By challenging barriers and embracing innovative approaches, we strive for maximum impact.
Working together, we have saved millions of lives and provided prevention, treatment and care services to hundreds of millions of people, helping to revitalize entire communities, strengthen local health systems and improve economies.
Global Fund staff, all based in Geneva, Switzerland, come from all professional backgrounds and from more than 100 different countries, united in their dedication to the defeat of these epidemics.
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