Call Center Agents
Perigon Human Capital Solutions Ltd
Date Posted: Apr 11, 2016
Application Deadline: Apr 15, 2016
Position Description:
Perigon Human Capital Solutions Ltd
Job Title:Call Center Agents
Positions: 3
Location:Dar es Salaam
Salary:TZS 1M – 2M Gross
Our
client is a startup taxi order business company with international
exposure. The urgently seek to hire a 3 call center agents. Candidates
who have worked with a larger tour operator/organizer before or at the
front desk in an international hotel before are encouraged to apply.
Responsibilities
• Answer courteously inbound calls.
• Respond to customer inquiries.
• Respond to sales leads and calls from current and potential customers.
• Place outbound follow-up calls to persuade potential customers to complete and submit an application
• Generate customer interest in the services offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Coordinate with the dispatch team to provide services on time to customers.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Process orders, forms and applications
•
Assist customers with any technical issues experienced with mobile
applications and escalate any issues to management appropriately.
• Meet Quality Assurance Requirements and other key performance metrics
Skills and qualifications required
• Bachelor’s Degree preferred, but not required
• Tech savvy person who is used to use mobile apps and web applications
• Preferably young , brilliant, good looking and presentable ladies
• At 2 years of experience in a call center or customer service environment
• Has a smartphone and is able to explain the usage of a mobile app via the phone
• Loves interaction with clients and drivers via the phone (taxi, bajaj)
• Stress resistant
• Structured, organized and efficient
• Fluent in English and Swahili
• Trustworthy, good team player who is willing to ask for help and offer support
• Should be okay with working in rotating shifts to provide service 24×7 towards the clients
• A good network within the hotel / tour operator business is a plus
• Good data entry and typing skills
• knowledge of administration and clerical processes
Application Instructions:
If you meet the requirements and are interested to work in a dynamic team, kindly send your CV to career@perionhcs.com quoting the job title on the subject matter (Call Center Agent TZS 1M – 2M Gross) indicating your current and expected salary.
Only shortlisted candidates will be contacted
Application deadline: 15th April 2016
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