IT Systems Assistant- Austria

IT Systems Assistant (SG) (G4), Austria-Vienna

• Organization: IAEA - International Atomic Energy Agency
• Country: Austria
• City: Vienna
• Office: IAEA Vienna
• Grade: G-4
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International Atomic Energy Agency | Wagramer Strasse 5 | 1400 Vienna

Closing date: Tuesday, 20 September 2016

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Organizational Setting
The Department of Safeguards (SG) is the organizational hub for the implementation of IAEA safeguards. The IAEA implements nuclear verification activities for some 180 States in accordance with their safeguards agreements. The safeguards activities are undertaken within a dynamic and technically challenging environment including advanced nuclear fuel cycle facilities and complemented by the political diversity of the countries.
The Department of Safeguards consists of six Divisions: three Operations Divisions: A, B and C, for the implementation of verification activities around the world; three Technical Divisions: Division of Concepts and Planning, Division of Information Management, and Division of Technical and Scientific Services; as well as three Offices: the Office for Verification in Iran, the Office of Safeguards Analytical Services and the Office of Information and Communication Services.
The main objective of the Department is to maintain and further develop an effective and efficient verification system in order to draw independent, impartial and timely safeguards conclusions, thus providing credible assurances to the international community that States are in compliance with their safeguards obligations. The departmental operating environment is interactive, participative and dynamic with continuous inputs received from the Board of Governors, the General Conference, policy- and decision-makers, as well as counterparts in Member States and in the international development community.
The Infrastructure Section is responsible for providing secure, reliable, and dependable computing, collaboration, database and communications services to the Department of Safeguards. The Infrastructure Section cooperates with other Sections and Divisions in the Department of Safeguards to deliver IT services at a very high standard.
Main Purpose
Reporting to the Section Head, the IT Systems Assistant provides IT and administrative support to the Infrastructure Section. This includes: providing the review of system and security logs, generating and reviewing reports and the escalation of anomalies to subject matter experts; perform routine network troubleshooting and maintenance; filing and administrative related to software and hardware licensing; as well as processing of documentation related to the Section's work.
Functions / Key Results Expected

• Perform routine review of various system event logs and maintain statistics, generate and review reports on system activity, performance, and behaviour and communicate results with other IT staff and Departmental staff as requested.
• Perform routine installation and maintenance of network equipment and other IT equipment

Technical Assistance:

• Verify system that system backups are running smoothly and adjust scheduled job parameters as necessary.
• Conduct tests of the hardware and/or software, using supplied test procedures and diagnostic tools. Document results in accordance with agreed procedures.
• Assist with service management procedures, maintaining software libraries, and tracking software licensing, including working with procurement in preparing license renewal requests in a timely manner.
• Meetings and logistics: Makes travel arrangements, prepares travel authorizations/claims for supervisor(s) and/or participants, and compile, calculate and prepare cost estimates using the IAEA software.
• Administrative activities: Provide required support and/or back-up to staff in executive offices or other Sections.

Competencies and Expertise
Core Competencies
Name
Definition
Planning and Organizing
Plans and organizes his/her own work in support of achieving the team or Section's priorities. Takes into account potential changes and proposes contingency plans.
Communication
Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
Achieving Results
Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division's programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork
Actively contributes to achieving team results. Supports team decisions.
Functional Competencies
Name
Definition
Commitment to continuous process improvement
Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement.
Analytical thinking
Gathers and analyses information, identifying critical relationships and patterns among data and proposes workable solutions.
Required Expertise
Function
Name
Expertise Description
Administrative Support
MS Office (Word, Excel, Outlook, PowerPoint)
Good knowledge of the MS Office package, which is used by the IAEA.
Administrative Support
MS Office (Word, Excel, Outlook, PowerPoint)
In addition to standard MS Office, ability to learn other software packages and databases.
Administrative Support
Records and Documents Administration
Good understanding of filing and administration as related to software and hardware licensing.
Administrative Support
Travel and Visa Support
Information Technology
Data Analysis
Ability to analyse log information.
Information Technology
IT Security
Good knowledge of computer networking, basic IT security and related concepts.
Qualifications, Experience and Language skills

• Completed secondary education.
• Minimum of four years of relevant experience, some of which in an international environment.
• Good knowledge of methodologies and processes related to IT services (e.g. ITIL); ability to collect, review and process information, and to prepare reports which identify issues, conclusions and recommendations.
• Experience in providing system support, preferably in an information management setting.
• English language test (level 2) and typing test (level 1) to IAEA standard.
• Good command of written and spoken English. Knowledge of another official IAEA language (Arabic, Chinese, French, Russian, Spanish) an advantage.

Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 37395 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance
Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.
Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.