Guest relations officer
Job Summary
A hotel in Arusha is looking for Guest relations officers, to review the managers’ organizer and assist preparing and distributing welcome amenities.- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 2 years
Job Description
Guest relations officer,
will also be in charge of Planning, coordinating and supervising
activities for guests. Conduct sales at the gift shop and receive
payments from restaurant/bar. Process relevant statistics about
clientele.
Main Responsibilities
- Create a positive hotel image in every interaction with internal and external customers.
- Build and maintain positive relationships with all external customers and in-house guests in order to anticipate their needs.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Assist with check-ins/check-outs
- Give personal recognition to guests.
- Receive and answer company phone calls in a timely and polite manner.
- Schedule activities for guests.
- Receive payments from restaurant/bar/gift shop.
- Organize/issue/process bills payments on POS.
- Organize the gift shop displays.
- Assist all departments in being receptive to guests needs.
- Provide feedback from guests to managers.
- Anticipate guests needs, handle guest queries and solve problems.
- Update and help maintain accurate Guest Data.
- To receive complains and submit them to the Duty Manager and General Manager.
- Participate in regular appraisal meetings.
- Identify a programme of personal training and development.
- Participate in evaluation processes, reviewing personal development against achievement of Business Objectives.
Minimum Qualifications
Preferred Qualities
- English language proficiency, knowledge of additional languages is a plus
- Proven experience as guest relations officer
- Customer oriented and professional attitude
- Excellent organisation and time management skills
- Familiarity with hospitality industry standards
- An outgoing personality
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